A new way to share and get vacation recommendations on vistana.com. Nothing is ever free!! Kauhale Market has island goods and grocery items to stock your villa during your stay. 14806241000. However, we wont display any reviews that include or refer to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. Not to mention the cabanas are side by side only four feet apart. How sad you are willing to disrespect and spit on your loyal customers like this.MEANTIME the Marriott rep Erin who had me on hold for a supervisor finally told me COULD NOT GET ME CONNECTED to a Supervisor who could get this issue resolved; they were ALL so busy with others.I spent 30 minutes THIS TIME on the phone with Marriott to no avail. Checkout:10a.m. Peer down a dormant volcano or snorkel The Forbidden Coast for unspoiled coral reefs. Seems repairs eeded to bbe made. Questions about the accessible facilities and services offered should be directed to the resort at 808-662-6300. Exclusive on-site provider with the only homes meeting the AAA four diamond designation at Honua Kai since 2012. Marriott was unable to work with us to allow us to shorten our stay or even just stay the night at their resort on the night of our wedding. Own a timeshare at The Westin Nanea Ocean Villas? Call us at: +1 808 662 2800 +1 855 718 5789. We purchased more points a few years ago because the salesperson promised us Marriot was planning to add additional vacation locations that we hadn't booked already. ReadMore, Your own private island for the day. To Marriott, You are holding our timeshare hostage:1) You have either ILLEGALLY PAID DUES TO VACATION CLUB AGAINST OUR WISHES which is what Interval International says it looks like you did.2) OR you have LIED to us and YOU DID NOT RELEASE OUR TIMESHARE from your Vacation Club. The most helpful contributions are detailed and help others make better decisions. Only opened April 15, 2017. A horrible stay comes to a endSharing our horrible stay experience which I feel like to post on Google reviews as wellA) arrived at airport - we were given a car through offugo In scorching heat it took 2 hrs searching for car, multiple calls to offugo - very uncomfortable start ( as offugo dont have any counter )B) Reached apartment - fridge wasnt working Gas hob - we couldnt figure out to operateI requested maintainence staff but it took 2 hrs wait before anyone turned upFridge wasnt fixed and finally after 3 hrs they replaced fridgeAll this while we were hungry, no food beating our head with maintainence staff instead of vacationingC) second night my daughter caught fever at night, I came to reception , but given blunt answer we dont sell medicinesNo guidance was given to us about any doctor service we can get - which we expect from vacation club being foreigners on their lane ( guidance only )D) Last nail in the coffin as they say - housekeeping disposed off our home remedy medicine/spices which are essential to my blood pressure and my wife skin allergy - they disposed it off as rubbishWhen we returned we couldnt find it , along with some other kitchen stuff - all of that removed as rubbishAs a result our remaining holiday turned into a nightmare as we struggled with our health condition due to lack of our medsE) I had a vacation club gift card - when I tried to use it - reception had no idea how to use it Was standing at reception for 30 min but reception staff was confused and couldnt figure out how to use gift card of Marriott vacation club itselfThis was. Senior citizens and those with underlying medical conditions are especially vulnerable. We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. Discover, They would not allow us to do this, and said we should have purchased vacation insurance. Savor a taste of Maui at our award-winning restaurants ranging from a relaxed upscale culinary experience celebrating the farming and fishing culture to a spectacular pool bar with breathtaking views serving local island favorites. Our timeshare has been worth our investment however the constant trying to upsell is extremely annoying. | Companies can ask for reviews via automatic invitations. The nearest airport is Kapalua Airport, 2.5 mi away or Kahului Airport, 17 mi from The Westin Nanea Ocean Villas, Ka'anapali. And the best part, kids 17 and younger stay for free. See more discussions in the The Westin Nanea Ocean Villas forum . Absolutely incredible stay. 3 Resales from $55,000. For poolside lounging, bar service or a more casual all-day dining experience in Lahaina, visit Inu Pool Bar for lunch or dinner. We also ensure all reviews are published without moderation. We went to the pool bar as the restaurant was closed. Please continue to check this website frequently for updates prior to your upcoming reservation. THIS ADVERTISING MATERIAL IS BEING USED FOR THE PURPOSE OF SOLICITING SALES OF TIMESHARE INTERESTS. We were misled as the MVC sales team mis-represented their offerings during their 90-minute presentation we sat through, as well as during subsequent phone and email conversations. ReadMore, See the sunrise by bike or motorcoach. Does anyone know what the beach is like? Guests can enjoy a meal at the on-site restaurants Mauka Makai or Inu Pool Bar or unwind in the on-site fitness center. Returned in 20 and were told they had us a better Villa and it would be ready in 15-20 minutes. The manager Mr Pedro Vargas took three more days to finally contact me. | If you want to request something specific, you can do that after you select your rate. My wife and I had a great experience at Westin Nanea! Once you experience the villa difference, youll never want to vacation any other way. To protect the integrity of our Owner data, employees are blocked from performing certain actions on the live website that might impact the customer record of the Owner you are emulating. Vistana Signature Network is a registered Exchange Program. We were told we could use the timeshare often and could travel to international destinations. 200 Nohea Kai Drive, Lahaina, Hawaii, 96761-1985, United States, 96761-1985 Please know that this is not representative of our standards and will make sure that your situation is addressed. {{ thankyoumodalbodycopypersistenceerror | raw }}, ResortActivities These factors gave us the reassurance that this purchase was in the best interests of our family. Housekeeping Jogging Path Kid's Club On-Site Convenience Store On-Site Restaurant Pool Bar/Grille Pool Chairs Pool (s) language, whether its just a rating or contains comments as well, etc.). 371 Rentals from $421/night Run. To protect the integrity of our Owner data, employees are blocked from performing certain actions on the live website that might impact the customer record of the Owner you are emulating. Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size. 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Great beach location, views of the ocean were wonderful. Had a great cocktail at the beach bar and felt like this was it. RESERVE POOL SEATING AND CABANAS. The kid's pool is great fun with a slide and spouting turtle fountains. Though the resort offers a wonderful escape from the world, we keep you connected with complimentary wireless High-Speed Internet Access in all villas. Ask 771joans about The Westin Nanea Ocean Villas, Ka'anapali, Ask gyg2449 about The Westin Nanea Ocean Villas, Ka'anapali, The Westin Ka'anapali Ocean Resort Villas, We compared the lowest prices from 5 websites, Marriott's Maui Ocean Club - Lahaina & Napili Towers, We compared the lowest prices from 3 websites, Kaanapali Maui at the Eldorado by Outrigger. This is not what was promised and I told my daughter I would not sign this contract and that we should cancel. We joined the Marriott Vacation Club Family in 2018 and have had nothing but issues and bills since. Make the most of your Maui getaway with a vacation package at a Marriott hotel and resort, from the captivating The Ritz-Carlton Maui to Marriott's Maui Ocean Club, rising over the . We have used our timeshare 3 times in 7 years, they have been compensated more than fairly for that usage.They served us Bloody Marys during the entire presentation. Just a short 10-minute drive away, Foodland Farms Lahaina offers a wide selection of local produce and ready-made food to go. You will be subject to the third partys terms and conditions and privacy policy. She ended up cleaning dishes of your previous guests. I have been vacationing at Aruba Marriot Ocean club for many years. I was able to spend the night here with friends in town and I must say it was excellent. This make no sense because anyone can go online and book a room at the same resort for an additional hundred dollars or so more per night. Ate at the pool bar. My team members and I are truly local experts. When we arrived to check in, we we're given our Villa, a one bedroom overlooking the parking garage. WHAT? We tried to combine our Marriott and Westgate timeshares under one account for our convenience at Interval International. However, we got invited to a timeshare presentation at Marriott Oceana Palms, Riviera Beach, FL and decided to go. Visit hotel website >. BAD DEAL. Amazing customer service, brand new resort! This property has only been open for a few weeks so while I'm only giving the property 3 stars at the moment I think there is room for improvement once everything is up and running and they have more and better trained staff. 808-662-6300 Seems repairs eeded to bbe made. Days! Well, that was an outright lie. Guests can enjoy a meal at the on-site restaurants Mauka Makai or Inu Pool Bar or unwind in the on-site fitness center. Returned in 20 and were told they had us a better Villa and it would be ready in 15-20 minutes. From family-friendly activities to adventurous excursions, this slice of Maui paradise offers something for everyone. Not to mention the cabanas are side by side only four feet apart.This is a time share operation. This is a time share operation. Returned in 30 minutes and were told yet another story. They dont buy it back when you realize how lousy their timeshares are. Inu Pool Bar and Grill is open from 11 a.m. to 9 p.m. daily. A wonderful, relaxing vacation at Kaanapali's newest resot! (Until we meet again), This is the version of our website addressed to speakers of English in the United States. Stay awaydo not join the club. I only share this because I actually like Marriott. The Westin Nanea Ocean Villas, Ka'anapali 45 Kai Malina Parkway, Vistana Hawaii Tax ID # TA-139-329-5360-01, Lahaina, Hawaii, USA, 96761 Tel: +1 808-662-6300 Kahului/Maui Distance From Property: 29.8 Miles Phone Number: +1 808-872-3830 Visit Website Alternate Airport Transportation: Speedishuttle Kapalua Airport - Maui Private suite iPoolside centralized inventory manager eliminates all double bookings. Making matters worse, the number of points required for a single night stay has increased because available in every desirable location is low or non-existent. Aloha Dorubere, Mahalo for staying with us at The Westin Nanea Ocean Villas. This is understandable. Good luck squeezing us for anything more! Malama Pono! Best Hawaiian island to visit with family, The Top 5 Beaches around the World for Romantic Sunsets, Experience Paradise From All Sides: The Top 3 Coolest Tours in Hawaii, The 2 Best Places for Group Stays in the Aloha State, 5 Essentials to Pack When Flying to Paradise with Little Ones, 5 Maui Adventures for a Secluded Holiday in Paradise, 130 Kai Malina Parkway , Lahaina, Hawaii 96761, Accommodations for Guests with Disabilities. Reviews on Westin Nanea in Maui, HI - The Westin Nanea Ocean Villas, Ka'anapali, The Westin Ka'anapali Ocean Resort Villas, Sheraton Maui Resort & Spa, Grand Wailea, A Waldorf Astoria Resort, The Westin Maui Resort & Spa, Ka'anapali, The Ritz-Carlton, Kapalua, Honua Kai Resort & Spa, Blinnk Photography of Maui, Wailea Beach Resort - Marriott, Maui, Blinnk Photography Claim your profile to access Trustpilots free business tools and connect with customers. !Such a scene is unimaginable.No hotel should be aloud to operate at this standard. 45 Kai Malina Pkwy The Westin Nanea Ocean Villas, Lahaina, Maui, HI 96761-8414 +1 808-662-6300 Website Closed now : See all hours See all (12) Ratings and reviews 59 RATINGS Food Service Value Details CUISINES American, Bar Meals Lunch, Dinner FEATURES Real-time inventory management and booking software by RealTime Reservation LLC. They gave us a complete runaround when we tried to work with them to get out. The resort itself is only partially finished. We look forward to your return. My husband and I stayed in a two bedroom villa at the Westin Nanea for 5 days on a preview trip from Westin. Your Marriott Account - Staff Login. Shared spaces where face coverings must be worn by unvaccinated Owners and guests include the following: Please Note:The above requirements are in addition to any applicable face covering requirements mandated by governmental authorities in the jurisdictions where our resorts are located. After almost two hours of being told different stories and asking for the GM, a young man who repressented himself as the office manager told us our Villa would be ready at 4 PM. How they can continue to get away with putting people in financial ruin is beyond me! Guests go online to book their hotel rooms, their cabana, & various guest services, with full integration in place. Plus, my Bonvoy status should be titanium rather than platinum. The Westin Desert Willow Villas, Palm Desert, The Westin Mission Hills Resort Villas, Palm Springs, Sheraton Lakeside Terrace Villas at Mountain Vista, The Westin Kanapali Ocean Resort Villas, The Westin Kanapali Ocean Resort Villas North, The Westin Princeville Ocean Resort Villas, The Westin Resort & Spa, Puerto Vallarta*. We have not been happy with our timeshare whatsoever. We are a new customer and already want our money back. Currently, Im not able to take advantage of any of the rewards that the Bonvoy Titanium or the Marriott Presidential status benefits. It looks like the rate you selected is not available. ReadMore, One of the ultimate Maui excursions. Seems repairs eeded to bbe made. ReadMore, A thrilling descent down a famous crater ReadMore, One of the most beautiful views on Earth ReadMore, A Polynesian feast with music and dance. Instead they agents pressured my daughter to call and convince me that we needed to do this and they had her sign the paperwork that day even though I had not yet agreed to this. | Therefore, my status should have been moved from Executive to the Presidential Marriott. Please see our partners for more details. We have provided names, dates, and examples of the outright misrepresentations on the sales table.The Myrtle Beach office, told us that anyone in our family or as deemed by us, would have access to our benefits. Not so. From family-friendly whale watching excursions to thrilling helicopter rides, Maui tours cant be beat. We look forward to being your home away from home at The Westin Nanea Ocean Villas for years to come. They discovered that there was water leaking from the ceiling. There are four gorgeous pools for quiet soaking, active fun and swimming, and entertaining the kids. iPoolside is part of the reservation process. My last stay was this pact Jan and heres what happened. After you book, we'll provide details so you can contact the property directly. Dont trust anything your salesperson says. Discover Mauis amazing hidden secrets with a variety of tour options. Quite annoyed that they took 30 minutes of my time with this nonsense. Free WiFi, Mastercard, Thank you for your positive review as we strive to be a home away from home to Kama'aina and visitors. All lies. It hasnt been fun. Enjoy an authentic dining experience with delectable dishes made from local ingredients at our on-site restaurant. 160 East Flamingo Road, Las Vegas, Nevada 89109 , USA. ReadMore, Explore the beauty of Maui by foot. Unless youre looking to be trapped into debt and letdowns avoid Marriott timeshare. English, For more information about the physical features of our accessible rooms, common areas or special services relating to a specific disability please call +1 808-662-6300, Self Operating lift or a sloped entry in hotel swimming pools, Valet parking for vehicles outfitted for drivers in wheelchairs, Entrance to On-Site Fitness Center is Accessible, Room and Suites Access through the Interior Corridor, Safety Chains and/or Latches on Guest Doors, Toilet Seat at Wheelchair Height - Toilet for Disabled, Unlock your stay with the Marriott Bonvoy App. After almost two hours of being told different stories and asking for the GM, a young man who repressented himself as the office manager told us our Villa would be ready at 4 PM. Maintenance fees, resort fees and other taxes were never included in any discussion of price or payments for ownership during the presentation, however, we were held financially responsible for all of those and more. Not hours. Inu, meaning drink in Hawaiian, serves lively libations to suit every taste, as well as Maui-made craft brews on draft. We then contacted Rhonda Robinson, Owner Advocate, and eventually the Director of Customer Advocacy, Carla Smith. When I read him the contract language verbatim, he said he would investigate it, but we never heard from him again. Don't do it regardless what you are offered unless it's free. AccessibilityStatement, Accessible guest rooms with 32 wide doorways, Accessible route from public entrance to accessible guest rooms, Self-parking facility, van-accessible spaces, Meeting room(s) with assistive listening devices, Valet parking for vehicles outfitted for drivers in wheelchairs. Marriott Vacation Club International and the programs and products provided under the Marriott Vacation Club, Sheraton Vacation Club, and Westin Vacation Club brands are not owned, developed, or sold by Marriott International, Inc. Marriott Vacation Club International uses the Marriott marks under license from Marriott International, Inc. and its affiliates. The villa room, a 2 bedroom with full kitchen and living area and lanai was very nice. He turned out to be a valet arking attendant. We are both on fixed SS income and food stamps. This is REAL ESTATE, with a deeded property (neither are true). Reservations are required. Treat yourself to the islands bounty of fresh produce. ReadMore, Encounter diverse tropical landscapes. The best activities fill up quickly. Balcony The Westin Maui Resort & Spa 2365 Kaanapali Pkwy, Lahaina, Hawaii 96761, US 18086672525 Visit hotel website > RESERVE NOW Adults Only Cabanas and Casabellas BOOK CABANAS Cabanas and Casabellas BOOK CABANAS 2023 Marriott International, Inc. All rights reserved. JCB, This resort is committed to making our facilities, amenities and services accessible to guests with disabilities. All with Westin touches keeping in harmony with the Hawaiian culture. We also still had to attend the presentation, or risk being penalized more financially. Hi there. Visa, Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. We are trapped with no cost-effective way out. Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. Lacked customer service. There is only one pool although multiple spas and splash areas will be built. Marriott's website is nothing short of shameful; it is extraordinarily slow and when you try to book points you routinely get a message "Fatal Error Searching Availability". Shared spaces where face coverings must be worn include the following: The following exceptions apply to the above face covering requirements while on property, but please note that any more stringent requirements mandated by governmental authorities in jurisdictions where our resorts are located will still apply: There is no cash available at this resort and credit cards are the only acceptable form of payment. )We pay our timeshare costs in a timely manner. ConciergeRecommends, Fantastic dive sites abound off Maui. Bringing a pet to the resort will result in a room recovery fee. The Westin Nanea Ocean Villas, Ka'anapali, 45 Kai Malina Parkway, Vistana Hawaii Tax ID # TA-139-329-5360-01, Lahaina, HI. Over 256 million reviews from guests after their stay. Located on Mauis renowned Kaanapali North Beach, Outrigger Honua Kai Resort & Spa provides the space you need with the exceptional amenities youll love. This was not something we intended for them to have to handle or be financially responsible for, nor did we agree to have their names included in the contract with MVC. Real-time inventory management and booking software by RealTime Reservation LLC. Choose your perfect view and the number of bedroom and we'll do the rest. He came and left several times until he finished the repairs. That seemed strange as there seemed to be almost o o e else around. Almost every location if fully booked. I understand that the reservations where cancelled and I can almost understand the fact that they could not even accommodate us for one night, but why could they not just extend our points?? I contacted Marriott again on Sep 1, 2022 to enquire why no one called me back and asked how I can bank my time / points but was told flat out that under no circumstances could I bank my time / points because the deadline had now passed (1 day) and that it is up to me to chase Marriott before the deadline passes regardless of the systems / staffing issues that they apparently have.I asked to speak with a manager and was told that the manager declined my request to bank my time / points and that I could not speak with the manager as, apparently, "managers do not take phone calls". Checkout:10a.m. Activity Schedule|Announcements | Resort Policies | Accessibility. This villa has a king bed in a private bedroom as well as a sofa bed in the main living space. Please complete all fields. Aloha gyg2449,We are so happy to hear that each trip with us brings you new memories. I comparing the Westin Nanea to other resorts. Privacy & Cookie Statement | We thought that we were making the best decision for our children and instead have spent close to $20,000 on something that is worthless with no end in sight. Thats several days after my check in! Ed. Food and bar service at the pool were also an issue. To help you stay healthy when you stay with us, weve expanded our exacting standards, from enhanced cleaning protocols using hospital-grade disinfectants to social distancing measures and hand sanitizing stations youll find throughout the property. Good food but terrible service!!! Jade was also very helpful. As recommended by the CDC, Owners and guests are encouraged to wear a face covering indoors, regardless of vaccination status, in areas the CDC defines as substantial or high for COVID-19 transmission. No help was offered or given.They would not help us, cancel us or refund us. When the sun sets behind the palms of Ka'anapali, sink into your Westin Heavenly Bed. Cookie Settings | With beautiful year-round weather and gorgeous tropical landscapes, Maui is the ultimate vacation destination. We didnt have the use of this bathroom for several hours after coming off the beach.I lodged a complaint about all this and two days later the Manager of Housekeeping , Maureen, came to our room with her staff to finally clean this room up properly. Verification can help ensure real people write reviews about real companies. Our dedicated team will help you earn revenue, all while giving you access to VIP homeowner services and value. We dont want what you have stuck us with. Ask Jim N about The Westin Nanea Ocean Villas, Ka'anapali, Ask ElizaRed about The Westin Nanea Ocean Villas, Ka'anapali, Ask Tako4you about The Westin Nanea Ocean Villas, Ka'anapali. Terms & Conditions | American Express. E-mail: info@hkm.com. Any additional meals have to be purchased separately. They would have access to Disney World specifically through Sheraton. My experience with Marriott over the years has not been much better, but it is clear (in my opinion) that in recent years Marriott has completely lost its way and has zero interest in taking care of its most important asset - the owners / customers. Iris, Carolyn & Burton were excellent concierges. Were excited to hear about your favorite activities and dining experiences. This has been a horrible, stressful and anger-filled experience for us, and we felt compelled to inform others so that they can avoid what we are going through. This was a huge burden both emotionally and financially. I have forwarded your review to the team for immediate follow up and would be grateful for the opportunity to discuss these occurrences with you. Enjoy the essence of the Valley Island while recharging at Ho'ola Spa and experience transformative Hawaiian spa treatments with indigenous, botanically derived products. Patient & knowledgeable, informing us of places to go & things to see in Maui. This resort is committed to making our facilities, amenities and services accessible to guests with disabilities. The get their act together in the future.More. You can enjoy a game of tennis or start a pick-up game of soccer, and you can always head to the Northside Pool to cool off. Furthermore, our maintenance fees have tripled since we first purchased. Marriotts portal to view and exchange points is extremely convoluted and not user friendly. Safe. One of the most beautiful views on Earth. Situated on 16 acres of Maui's North K'anapali Beach, The Westin Nanea Ocean Villas is designed to provide a relaxing haven replete with culturally inspired programs and authentic Hawaiian experiences. We found this unacceptable after traveling 4000 miles expecting a better view. They passed us from person to person, their goal was simply to wear us down! The Hawaiian translation for Mauka Makai is toward the mountain and toward the sea. The Westin Las Vegas Hotel, Casino & Spa. You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didnt actually stay there. Checkin:4p.m. | Nice.My CASE NUMBER is # - - - - - - with MARRIOTT:NOTE TO SUPERVISOR: DEAR SUPERVISOR, PLEASE JUST EMAIL ME REGARDING THIS ISSUE AND YOUR FIX. Lacked customer service. We voiced our complaints to Charles Buckley, the Director of Sales, but he never responded. Then we returned home from our wedding we asked Marriott to extend our 2400 points that were due to expire on 10/31/22 to at least the end of the year. A hui hou! Had the breakfast buffet once and it was top of the line. If Bill Marriott truly cared about his dedicated customers like us, he would have their customer support team respond and refund us as we had requested (and they rejected). All rights reserved. emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. medically induced coma after drug overdose,
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